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1₹312.00
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FAQ

How long will my order take to arrive?

Delivery typically takes 2-3 business days, but it can vary based on your location (pincode).

What happens if I can't accept my order?

If you are unavailable when your order arrives, the delivery agent will contact you on your registered mobile number to reschedule your delivery.

What if an item is missing from my order?

In case the product is missing from your package, please send us an email to info@hanaverde.com within 7 days of the delivery date.

What payment methods do you accept?
  • UPI: GPay, PhonePe, Paytm
  • Debit/Credit Cards: Visa, Mastercard, etc.
  • E-wallets: Popular e-wallet options
  • Netbanking: Direct transfer from your bank account
  • Cash on Delivery: Pay in cash upon receiving your order
My payment went through, but I have not received an order confirmation.

  • We understand that it can be concerning if your payment was deducted but you haven’t received order confirmation yet. Please check your email for a confirmation message within the next 24 hours. Additionally, visit the profile section on our website to check your order history. If there is no confirmation or order history, please reach out to our customer support team on –

    • Phone: +91 9443210651 (10:00 AM – 5:30 PM)
    • Email: info@hanaverde.com
My payment failed. What should I do?

  • If your payment attempt failed, we recommend the following:

    • Contact your bank or service provider: They can clarify why the payment wasn’t processed.
    • Double-check your information: Make sure you entered your card details or bank information correctly.
    • Check your internet connection: A weak or unstable internet connection can interrupt the payment process. Try again with a stable internet connection to see if that resolves the issue.
Can I get a refund for my order?

  • Refunds depend on your payment method. We offer refunds for prepaid orders (T&Cs applied) but not for Cash on Delivery (COD) orders.

How can I track my refund?

  • Upon initiation of your refund, you will receive an email. If you don’t, please review your bank statement after 5-7 business days. If the refund is not reflected, kindly reach out to our customer support team for assistance at info@hanaverde.com or call +91 94432 10651 (10:00 AM – 5:30 PM).

Can I return my order?

  • While returns are typically not accepted, if you encounter a manufacturing defect with your order, please get in touch with our customer care team to find an appropriate solution.

How can I track my order?

  • To track your order, you’ll need:

    • Your order number or AWB number.
    • To be logged in to your account. (Create one if you haven’t already.)

    Visit our order tracking page: https://www.hanaverde.com/order-tracking and enter the required details.